![]() However, reviews are not limited to the customer's ********************** clientele. We understand that the customer provided photos and set up their ********************** profile, for which we appreciate their efforts. Our goal was to design and host a visually appealing, mobile-friendly, and SEO-optimized website that would enhance the customers online presence and attract potential clients. When we mentioned "managing" the website, our intention was to offer our expertise in creating a brand-new website for the customer. To Whom It May ****************** appreciate the customer's feedback and would like to address their concerns in detail.įirst, we would like to clarify our intentions regarding the management of the customer's existing website. This company is only concerned with entrapping people for their own gain and bleeding them without providing any benefit to the customer. I also tried multiple times for them to close my account, of which they refused. I explained my extreme dissatisfaction early on with them. I have gained absolutely no ROI from this company. Ive already seen how they entrap their customers. As far as the complimentary $250 photo offer, I did not want to be in debt to them anymore than I currently was. I should not have to ask my clientele outside of houzz to leave a review on their platform. They asked for reviews and I replied to send me some jobs so that I can get some. I provided photos and setup all of my houzz profile. I have done what I can of what they asked. They said they would manage it whatever that means. We have a strong support team dedicated to assisting our clients, and we regret that we were unable to meet the professionals expectations in this instance. We pride ourselves on our commitment to customer satisfaction and have a track record of resolving issues in a fair and timely manner. ![]() It is important to note that throughout the interactions mentioned above, our team remained committed to addressing their concerns and finding potential solutions. The professional refused to request any reviews for the platform. Houzz offered them a complimentary professional photography credit to help improve their visibility on our platform, but they also declined this offer. ![]() Houzz also discussed the possibility of creating a website for the professional, however, they conveyed disinterest in this opportunity. Understanding the customer's concerns, ********************** clarified that the professionals profile had limited information. On, the professional expressed dissatisfaction with the quality of leads provided. On, a contract was signed between the professional and Houzz, indicating their agreement to the Terms and Conditions of our services. To Whom It May ****************** take feedback seriously and appreciate the opportunity to address the concerns raised in the complaint. If the professional has additional questions regarding their account, they may reconnect with our support team. We can confirm that the professionals account is reflecting non-renewal, and their subscription end-date in. Additionally, it looks like there was an in-product cancellation request submitted, but as it was submitted after the trial was converted, it would go into effect at the end of the contract term, and marked the account as non-renewal. Once the subscription transitioned, the assigned onboarding specialist attempted to reach out to the pro numerous times to assist with any questions or concerns, but there was not a response. As this was not completed before the 30-day period, the professionals account transitioned to a paid subscription. For all free trial opportunities, there is a direct link to cancel the trial within the 30-day period. We take feedback very seriously and strive to create a great experience for our professionals. To Whom It May ****************** are sorry to hear that the professional was unhappy with their Houzz Pro experience.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |